• Identity card;
• Telephone number;
• Email address
• Addresses of residence;
• Passport copies, and
• other personal information that serves as group identity (in case you travel in group)

Make sure that the change does not happen within 48 hours before the departure time. Re-schedule is allowed before, as long as the seats are available. Unless force majeur reason (such as bad weather, volcanic activity,  travel restriction by the government, or other emergency reasons), we have a regulation about cancellation charge, as follows:

• Up to 7 days before departure date: free of charge
• 2 to 6 days before departure date: 50% of the ticket price
• 24 hours before departure date: 100% of the ticket price

In case that we have a strong reason to cancel the boat trip, you will be transferred to another fast boat, free of chage. We are responsible for the transfer process.

We always inform the passengers as soon as we get the notification from the government authority about the weather. In this case, we provide the passengers with some options:

• Rescheduling the boat trip. You can choose from the schedules available;
• Canceling the trip and your get 100% refund;
• Taking ferry boat with partial refund. We pay the ferry charge and refund the rest of your money, in case that you cannot reschedule the boat trip. Our staff will handle the transfer without additional fee.

Manta Express is one of experienced and dependable boat service companies in Bali. It is experienced in offering fast boat services from Bali to Gili Trawangan and other Gilis in Lombok. Having years of experience, Manta Express is famous for reliable services in arranging transportation and accommodation. We offer service-oriented boat and travel experience for you while in Bali and Lombok.